This warranty applies to: Broken chains or clasps due to manufacturer fault Loose or fallen stones Structural issues such as cracked settings, prong misalignment, or faulty solder joints

Our warranty does not cover: Normal wear and tear (scratches, scuffs, plating loss over time) Accidental damage or misuse (e.g., drops, exposure to harsh chemicals or water) Theft or loss of the item Lost stones due to improper care or neglect

Care Instruction

Jewelry Care Instructions

Cate & Chloe Jewelry Care

For All Jewelry

Take It Off Before Bed

Wearing jewelry to bed may seem harmless, but it can lead to unnecessary wear and tear. Chains can tangle, prongs can bend, and delicate settings may loosen while you sleep. To maintain the integrity of your jewelry, always remove it before going to bed.

For All Jewelry

Always Dry Thoroughly

Moisture causes tarnish and residue buildup, especially on metal and gemstone surfaces. After cleaning or any exposure to water, gently dry your jewelry completely with a soft, lint-free cloth. Pay special attention to areas around clasps, settings, and threads (such as with pearls) where moisture can hide. Avoid leaving jewelry wet, and ensure it is fully dry before storing or wearing again.

For All Jewelry

Store It the Right Way

Proper storage is key to keeping your jewelry in pristine condition. Store each piece separately in a soft pouch, ziplock bag, or a fabric-lined jewelry box with individual compartments. This prevents scratches, tangling, and exposure to air, which can cause tarnishing, especially with silver.

For All Jewelry

Keep Dry – No Swimming or Water Exposure

To protect your precious metals and gemstones, avoid wearing your jewelry while swimming or exposing it to water, especially in pools or the sea. Chemicals like chlorine and natural salt can cause damage. Always keep your jewelry dry to maintain its beauty and prevent long-term harm. Regular cleaning will also help keep it sparkling.

Cate & Chloe Moissanite Jewelry Care

For Moissanite Jewelry

Clean Hands Before Handling

Wash and dry your hands before touching your moissanite jewelry. Oils and dirt from skin can dull its sparkle and cause buildup. Clean hands help preserve its brilliance and keep settings secure, ensuring your jewelry stays as radiant as the day you received it.

For Moissanite Jewelry

Leave Scents on Skin, Not Moissanite Jewelry

Apply perfumes, lotions, and sprays before wearing moissanite jewelry. These products contain chemicals that can dull stones and damage metals. Let them fully dry on your skin first to prevent discoloration and keep your jewelry bright and long-lasting.

For Moissanite Jewelry

Avoid Metal-on-Metal Contact

Keep your moissanite jewelry separate from other metal items to avoid scratches and wear. Even durable moissanite can suffer from friction, which may affect the polish or loosen settings. Store pieces apart to maintain their flawless finish and structural integrity over time.

For Moissanite Jewelry

Avoid Splashing or Immersing in Water

Remove moissanite jewelry before swimming, showering, or washing. While the stones are water-resistant, moisture can weaken metal settings and adhesives over time. Keeping your jewelry dry prevents potential damage and helps it stay strong, secure, and beautiful for years.

For Moissanite Jewelry

Clean with a Soft, Dry Cloth

Gently wipe moissanite jewelry with a soft, dry cloth after wearing. This removes oils and dirt that dull sparkle and damage settings. A quick daily clean keeps it shining and reduces the need for deep cleaning, helping preserve its beauty longer.

For Moissanite Jewelry

Store in a Small, Separate Container

Store moissanite jewelry in soft pouches or boxes with individual compartments to prevent scratches and tangling. Avoid mixing pieces, especially those with delicate prongs or chains. Proper storage reduces wear and keeps your jewelry protected, organized, and ready to shine.

Cate & Chloe offers a standard 30 day warranty. However, customers have the option to extend to 6 months free of charge within 30 days of receiving their order. The need to email warranty@cateandchloe.com to do so.

This warranty applies to:

Broken chains or clasps due to manufacturer fault
Loose or fallen stones
Structural issues such as cracked settings, prong misalignment, or faulty solder joints

Our warranty does not cover:

Normal wear and tear (scratches, scuffs, plating loss over time)
Accidental damage or misuse (e.g., drops, exposure to harsh chemicals or water)
Theft or loss of the item
Lost stones due to improper care or neglect

Jewelry Care Instructions